Shipping:

Orders will be dispatched within three working days with the exception of special event days or the holiday season where further delays are expected.
 

Return & Refund:

In the event of a return being required the item(s) must be returned in the exact same condition as sold and where possible packed in the same shipping box as delivered to avoid any damage in transit within 14 days of delivery. The cost of return shipping will be at the buyers expense and the buyer should ensure item(s) are packed safely for return as the buyer will be responsible for item(s) until safely delivered back for inspection. Use a tracked or signed for service only.

We cannot accept liability for goods that get lost or damaged in transit back to us and would recommend the buyer using a tracked delivery service to return item(s). For item(s) returned in the exact same condition as sold, a sale price refund will be issued less our original shipping costs to the buyer.  

Orders received that have been damaged in shipping (evidence required) will be issued with a returns label and subject to replacement or refund based on product availability.

PRE ORDER Policy

This item has a listed release date of Spring 2025, the release date is subject to change based on distributor shipping and/or changes to production schedules.

Pre Order Policy

• A pre order is an item not yet released, therefore not guaranteed, that will have a estimated release date you can purchase now to secure the product as soon as it releases. The release date is subject to change for reasons such as manufacturing delays, shipping delays, customs hold ups, etc.. .

• Full payment is required at the time of your pre-order purchase. 

• If your order contains pre-order and in-stock items, any in-stock items will be held until your pre-order items arrive. If you wish to have your in-stock items ship immediately, we recommend you place separate orders for pre-order and in-stock items.

• Generally, we are able to fill all our submitted pre-orders, but there are rare occasions the manufacturer/distributor are not able to fulfill orders, in those cases, we may receive partial or no part of our order. If we are unable to fulfill your pre-order purchase, you will receive a full refund on your pre-order. 

• Discount codes are not valid on pre-order items unless noted.  

• If you wish to cancel your pre-order, you may do so at any time prior to shipment. To cancel a pre-order contact us via email at sales@thetoybunker.com with your order #. We will  issue a refund to your original payment method within 1-2 business days from the time of your cancellation request (please allow 3-5 business days from the date refund is issued for funds to show in your account).