Our Store Policies
Product Condition:
We strive to offer the best condition of product and we list each item with a condition you will receive the item in. We are collectors ourselves, so when we say case fresh you can expect a product direct from a fresh undamaged Hasbro shipping box.
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Product Stock:
If it is listed on the website and flagged as "coming soon", it means we have secured our pre order stock and are just awaiting delivery. Once the product arrives it will be flagged as "new arrival" and a update newsflyer will be sent to members announcing their in stock.
Shipping:
Orders will be dispatched within three (3) working days with the exception of special event days or the holiday season where further delays are expected. Tracking information will be emailed once your order has shipped. If you create an account during checkout, tracking for your packages will be available when you log-in to your account and view your order history.
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Local Pickup:
Local pick is available after the product has been purchased online. You will be sent an email when your order is ready for pick up and we will hold it for up to 5 days for you.
Undeliverable Shipments:
If A Shipment Is Returned as undeliverable incorrect address, acceptance refusal or not at home, we will attempt to reship the package with all reshipping costs invoiced upfront or we will refund your order charge minus the original shipping fees.
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International Shipping Policy:
At this time we do not ship anything outside the United States. Our agreement with our distributors allow us to service the U.S. market only at this time.
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Return & Refund:
In the event of a return being required the item(s) must be returned in the exact same condition as sold and where possible packed in the same shipping box as delivered to avoid any damage in transit within 14 days of delivery. The cost of return shipping will be at the buyers expense and the buyer should ensure item(s) are packed safely for return as the buyer will be responsible for item(s) until safely delivered back for inspection. Use a tracked or signed for service only.
We cannot accept liability for goods that get lost or damaged in transit back to us and would recommend the buyer using a tracked delivery service to return item(s). For item(s) returned in the exact same condition as sold, a sale price refund will be issued less our original shipping costs to the buyer.
Orders received that have been damaged in shipping (evidence required) will be issued with a returns label and subject to replacement or refund based on product availability.
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Swag Return Policy:
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
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If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
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The return address is set by default to the print facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
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Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to the print facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
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Unclaimed - Shipments that go unclaimed are returned to the print facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).​
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We do not refund orders for buyer’s remorse. Our return policy doesn’t cover products ordered in the wrong size.
